Thursday 16 August 2012

Customer service connects!

Intelliconnect offers its customers a level of customer service which sets it apart from its competitors making it an ideal partner for all connector supplies.

Gavin Mintern, Sales manager of Intelliconnect Europe, "a common complaint from customers is about non-responsive connector suppliers who take weeks to respond to enquiries, if indeed they respond at all! Our response times are measured in hours, not days or weeks and our deliveries, including custom designs, are shipped in weeks not months.”

Intelliconnect source all of their components and manufacture their extensive range of RF and waterproof connectors and cable assemblies in Britain. Being on the same time zone as their customers and having complete control of their supply chain ensures fast response and delivery times and a high degree of flexibility. Short manufacturing lead-times lower customer’s inventory costs and Intelliconnect offer Kanban and JIT delivery scheduling.

Mintern continues, “We make our processes transparent to customers and if we don’t have a particular connector in stock we have the flexibility to suggest alternative solutions, or design a custom part for a specific application.”

For custom design and value added services including cable assemblies Intelliconnect is renowned for fast turnaround custom design service with drawings available in 24 hours and prototype parts available in 5 weeks. Where a custom part is required and a production order is received pre-production samples are offered free of charge.

Intelliconnect believe that “high quality is designed in not inspected out” and is justly proud of its quality track record of very close to 100% defect free shipments during the past 7 years and on time delivery consistently better than 90% as monitored over the last 5 years.

Intelliconnect manufacture one of the widest ranges of connectors available to designers including; N,C,TNC, 7/16, SMA, SMB, MCX, Triax, 3.5mm, 2.92mm, 2.4mm, 1.85mm millimetre-wave (“mmwave”) products and Triax and Quadrax types. Intelliconnect also offers waterproof versions of all connectors with protection to IP68 when connectors are unmated.

Connector stock may be accessed on the Intelliconnect website via links on the homepage as well as from all product pages. Each product family has an individual stock page and links to data-sheet PDFs

Typical applications for Intelliconnect RF connectors include medical, telecoms, satcoms, military, aerospace, space, general microwave communications, rail traction, oil and gas and marine. Intelliconnect also manufacture the market leading Pisces range of waterproof RF connectors, coaxial adaptors to facilitate inter-series connection and gender change etc. dust-caps and offer value added services including custom cable assemblies.

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