Tuesday 9 June 2015

Customer retention in Ireland! Survey has commenced!

"Beginning on the 9th of June, Endress+Hauser (Ireland) will be conducting a customer retention survey and we would like to invite you to take part and let us know your opinion!" says their notification to automation users in Ireland.   "Your opinion will help us to integrate your needs, concerns and requirements in our planning, and serve you better in the future. The survey will be conducted by international market research institute, TNS Infratest, and should only take younot more than fifteen minutes to complete and probably less! "

The TNS Survey is a customer retention survey conducted by marketing research institute, TNS Infratest. It is to find out from our customers themselves, their opinions so we can improve our service to them.

This survey is one that the Endress+Hauser group require each E+H sales centre to run every two years. I am not sure when Endress+Hauser in other countries run their survey, it would depend on when they did their last one, however Endress+Hauser Ireland are running theirs currently at this time, with the invitations being sent out to our customers in Ireland tomorrow.
Its aim is to help us improve our offering and service to our customers, and is also helpful in letting us to know how we are doing from the point of view of our customers." 

• The survey itself will then be sent out by TNS on the 9th of June, and will run until the 23rd of June. 

If your copy hasn't arrived or you require a copy contact the Endress+Hauser Ireland operation here

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