Leading in customer relationships.

Yokogawa has received the Frost & Sullivan Global Customer Value Leadership Award in the automation solutions and services category. This Award recognizes the company’s contributions in building strong relationships with its customers by providing premium solutions that deliver an exceptional return on investment.

Frost & Sullivan presents Best Practice Awards to companies that have demonstrated outstanding leadership in technology innovation and the strategic development of products and services for regional and global markets. For each of these awards, Frost & Sullivan analysts independently conduct interviews, analyze data, and carry out research in many different fields. For the Global Customer Value Leadership Award, Frost & Sullivan evaluates companies based on several factors that concern the two key aspects of customer impact and business impact.

Muthuraman “Ram” Ramasamy, consulting manager with Frost & Sullivan, delivered the following message when presenting the award: “As the process industry market shifts from request for quote (RFQ) response projects to proactively shaping and creating new market opportunities and demand, Yokogawa is also transforming in order to drive incremental business value to its global customer base. One of the ways that the company has transformed itself is through a series of strategic acquisitions (e.g., Industrial Evolution, Inc.; KBC Advanced Technologies plc; Soteica Visual Mesa, LLC). These strategic acquisitions help Yokogawa drive differentiated customer value by discovering areas for improvement, automating the manufacturing processes (be it production operations in oil and gas or well performance monitoring), and sustaining these benefits while continuously making improvements.”

Encouraged by this award, Yokogawa aims to continue in striving to provide its customers highly reliable product and service solutions that make comprehensive use of the expertise that the company has built up over many years, as well as that acquired by KBC and other companies in the Yokogawa Group. "As stated in corporate brand slogan of Co-innovating tomorrow®, we will continuously create value with our customers," said a spokesman.

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