Customers looking for quick solutions to commonly asked questions will now have the opportunity to view short videos covering all of Endress+Hauser’s core product lines - flow, level, pressure, temperature and analytical. Videos covering Endress+Hauser’s recorder line and Fieldcare configuration software are also available.
The technical support team at Endress+Hauser, which includes highly skilled engineers, product specialists and team managers, anticipate the “how-to” videos will help customers resolve issues and answer questions more quickly and efficiently. Most importantly, this extra arm of support will provide customers with an all-around better experience.
“Today our customers are looking for quick answers in order to become more efficient in their day-to-day work. Providing our customers with these quick, instructional videos not only allows us to resolve customer problems more quickly but also provides our customers with another avenue to seek our support,” says Brian Walker, Vice President of Service, Endress+Hauser.
Customers are able to access the Endress+Hauser YouTube channel 24/7 to watch short “how to” videos on a variety of topics, from “How to change 4 to 20 mA current output” to “Commissioning a pH probe on the CM44 transmitter” and much more. Endress+Hauser will continuously upload new and helpful videos to the channel.
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