No 1 Connectors!

Samtec has received the highest overall rating in the Bishop & Associates’ European Customer Survey of the Electronic Connector Industry. This is the 10th time the company has been rated as the #1 connector company in Europe*.

Video:The Samtec Story

Samtec received the highest overall ranking in the survey. Samtec was ranked #1 by both Engineers and Purchasing. Samtec’s website was ranked highest ranked in overall satisfaction, ease of finding products, availability of technical documentation, and satisfaction with placing orders. Samtec also received top ranking in delivery of samples, technical support and expertise, sales representatives’ support, inside Sales/Customer Service, meeting requested delivery dates, order lead times, and on-time delivery.

“It’s an outstanding achievement to be ranked number one for the tenth time in the European Customer Service Survey,” said Ron Bishop, President of Bishop and Associates. “This award demonstrates Samtec’s commitment to service at all levels of their company. It shows they understand that the definition of service evolves, and they change with it.”

Bishop & Associates annually surveys electronic equipment manufacturers (OEMs), Cable Assembly Manufacturers, Contract Manufacturers (CEMs) and Distributors to determine how the connector industry, and selected connector manufacturers, are performing.

Respondents represented a variety of market sectors, including Industrial Controls, Automotive, Government, Communications, Medical, Computer/Peripheral, Aeronautics, Consumer Electronics, Transportation, Test/Measurement, Office/Business Equipment, to list the biggest segments.

*Forty six (46) connector manufacturers were included in the survey, including Molex, TE Connectivity, Amphenol, 3M Electronics, Phoenix Contact, ODU, Rosenberger, EPT, Harting, WAGO, LEMO, Huber + Suhner, Hirose Electric, and J.S.T., among others.

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