Starting from purchase, AMECare provides tailored support for the installation, alignment, calibration, and configuration of new systems. On-site engineers will ensure the system is designed for individual requirements, using unique recipes and configured communications to ensure seamless integration with existing plant systems.
AMECare also provides service contracts to ensure customers receive dedicated on-site and remote support in response to any critical system problems, as well as general maintenance and software updates.
Yamina Lansari, Global Manager of Technical Services for Surface Vision, said: “We understand our customers often have mission-critical systems where downtime is not an option. AMECare service and support engineers understand the importance of remote and on-site services to ensure the most appropriate action in the event of any problems.”
Preventative maintenance is included in the AMECare package to identify and solve potential problems early, before they cause significant, costly process downtime. This service can also lead to less general maintenance, fewer part failures, and optimal system performance.
Other services offered as part of AMECare include expert technical support, training to ensure operators get the best out of their systems, and advice on stocking the right spare parts.
Paul Stuyt, Global Manager Projects and Service at Surface Vision added: “With over 2,500 installations worldwide, we understand how important it is to keep your systems working. Our global team of service and project engineers are constantly reviewing and updating our processes, ensuring customers always receive best-in-class service and support to get the most out of their systems.”
Other benefits of using AMECare include reduced material waste, improved product quality, enhanced defect detection, and process optimization.
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