For customer training and product validation
The original idea of a joint installation came from training centers established by Endress+Hauser with the support of Rockwell Automation in recent years: so-called Process Training Units. At ten facilities in the USA, Colombia, China and Canada, sales representatives and product specialists from both companies host practical training sessions for their customers. These courses comprise installation training, simulations under real conditions, diagnostics and comparisons of different technologies.
|Frank Kulaszewicz, Rockwell with |
Michael Ziesner, E+H at new test facility.
Research and development take center stage to align new products to customer requirements at an early phase under real application and environmental conditions. “All of our products must pass testing at the validation center and prove that they create a sustainable added value for customers. They are exposed to extreme endurance tests,” emphasized Gerd Gritsch, Division Manager Quality Management with Endress+Hauser Maulburg.
Automation specialists bundle forces
Increasing customer benefit was the trigger for a strategic alliance between Rockwell Automation and Endress+Hauser more than ten years ago. The former CEOs, Keith Nosbusch and Klaus Endress, promised to combine their strengths for the benefit of customers and to create systems which communicate flawlessly with each other.
In Maulburg, this includes, as well as research and development, training employees and customers at the validation center and offering hands-on learning for students. Last year, 2,600 external visitors trained on the test plant’s tanks and systems. Now additional trainees will come from Rockwell Automation.
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